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Health Advocate - EAP

Health Advocate’s Health Advocacy and EAP+Work/Life programs have been designed to provide our members with world-class, personalized healthcare services. These services are available to all conference active health plan participants (Anthem BCBS Lumenos HSA and PPO plans) at no additional cost.

The Health Advocacy benefit provides confidential access to a Personal Health Advocate (PHA) who can get to the bottom of a wide variety of healthcare and insurance-related issues. Your PHA can help you and your family:

  • Find the right doctors, hospitals and other providers
  • Schedule test and appointments
  • Secure second opinions
  • Explain benefits coverage and health conditions
  • Research the latest treatments
  • Resolve billing and claim issues
  • Locate eldercare services
  • Make informed decisions
  • Save you time, money and worry


Your EAP+Work/Life benefit gives you confidential access to a Licensed Professional Counselor or Work/Life Specialist, who can provide short-term assistance with the temporary setbacks in life.

Get help 24/7 with personal, family and work issues such as:

  • Grief, loss, depression; relationship issues, divorce
  • Job stress, burnout, work/life balance
  • New baby, adoption, eldercare
  • Financial and legal issues, retirement, identity theft
  • Addiction, eating disorders, mental illness

In a crisis, emergency help is available 24/7.

To speak to someone at Health Advocate, call their toll-free number at 1-866-799-2728.

You can also go online to www.healthadvocate.com, where you will find a number of tools to help you understand the services offered. Click on "Members" and type "Kentucky Conference" in the box. Select "Kentucky Conference UMC Actives" from the drop-down box. You will then be directed to the Kentucky Conference homepage, where you can register your account.

Download the Get Started Guide, a quick reference that highlights Health Advocate’s services.

The entire Health Advocate team looks forward to supporting you and your family when help is needed.

If you are a licensed counselor or psychologist and interested in becoming credentialed through Health Advocate's EAP, please call 1-800-498-9437. You can also email Health Advocate at affiliatesupport@healthadvocate.com.